Call Center Agent

Al Seef Hospital Careers in Kuwait

Company Information

Overview “Making a meaningful difference to the lives of many…” The socio-economic progress of a nation depends on the well-being and productivity of its citizens. Consistent, qualitative and world-class preventive and remedial healthcare is therefore quintessential to ensure the prosperity of future generations and enable them to lead coveted standards of living and contribute significantly to society. With this long-term, enduring vision in mind, Al Seef Hospital was established in 2009, with a steadfast resolution to substantially alter the healthcare landscape in Kuwait and subsequently the region as well. We aspire towards being the largest, most reputed and authoritative family healthcare provider in the GCC by principally focusing on specialized women's and children's health services, as well as medical and surgical specialties. To do so, we have anchored our unique healthcare philosophy on the foundation of consistently employing technologically advanced medical solutions through state-of the-art equipment, evidence based medicine and a highly qualified staff that is committed to constantly upgrade its knowledge-base. Through affiliations with renowned healthcare institutions and medical schools in the United States, Europe and Australia, we have adopted and aim to contribute to global best practices and healthcare standards. Constantly keeping abreast with the latest global state-of-the-art healthcare technology, Al Seef encompass unique services such as digital Operating Rooms, the state of technology Neo-natal Intensive Care Unit (NICU) in Kuwait, an Intensive Care Unit (ICU), Oral Maxillofacial Surgery and Dental department and a well-equipped Surgical Oncology clinic.

Job Description

Job description Answers all incoming calls (outside or inside calls) meeting standards of good customer care. Provides accurate and appropriate information to any telephone inquiries. Transfers line to appropriate unit or person, when so required. Adheres to confidentiality and privacy of calls. Must be effective in achieving customer satisfaction on all relevant calls and over-the- Counter transactions. Able to liaise between customer and relevant hospital unit (be it on the telephone or over-the-counter); and facilitates matters of customer care. Books patients for clinic appointment as per approved Appointment Scheduling system; emanating from patient’s telephone calls. Provide routine information and enquiry service. Maintains confidentiality of patient information and prevent disclosure to unauthorized persons. Works on rotating shifts/areas as required. Participates in training, evaluation and continuing education of the department and hospital at large. Adheres to good customer service practices. Carries out other duties as required by the reporting manager.
Additional Info

Location: Kuwait, Kuwait

Job Title: Call Center Agent

Post Date: 2025-11-09

Valid Until: 2026-02-09

Salary: 0 KWD

Job Type: Full-time

Job description Answers all incoming calls (outside or inside calls) meeting standards of good customer care. Provides accurate and appropriate information to any telephone inquiries. Transfers line to appropriate unit or person, when so required. Adheres to confidentiality and privacy of calls. Must be effective in achieving customer satisfaction on all relevant calls and over-the- Counter transactions. Able to liaise between customer and relevant hospital unit (be it on the telephone or over-the-counter); and facilitates matters of customer care. Books patients for clinic appointment as per approved Appointment Scheduling system; emanating from patient’s telephone calls. Provide routine information and enquiry service. Maintains confidentiality of patient information and prevent disclosure to unauthorized persons. Works on rotating shifts/areas as required. Participates in training, evaluation and continuing education of the department and hospital at large. Adheres to good customer service practices. Carries out other duties as required by the reporting manager.

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